Refund Policy

We're a small business and everything is made to order, it therefore cannot be returned or refunded unless it arrives faulty. 

If your item arrives damaged, you must notify us within 7 days of receipt of your item. We do also require photographic evidence clearly demonstrating the damage. You'll also be required to return your order to us, and we therefore recommend sending this via a tracked method of postage. If we do not receive your item, we're unable to refund you.

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning faulty items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part/all of your order.

Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us at hello@feelgoodprints.co.uk with the following information ASAP:

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach a photo

We do not offer returns/exchanges/refunds on any of our personalised prints.